cat ~/services/README.md Services
End-to-end software engineering for enterprise systems.
Telecom BSS & Operations
We don't just run telecom systems. We build what's next.
We combine deep telecom domain knowledge with AI transformation capabilities, running mission-critical systems across 8 markets while building AI-driven products on top of what you already have. From BSS maintenance to sales automation and intelligent scoring models, built on 15+ years of domain knowledge. Fast to deploy. Easy integration.
// highlights Key Capabilities
- Embedded managed service across 8 markets, millions of active subscribers
- BSS, provisioning, billing integration, service orchestration, Ombis ERP
- Self-care apps for Android and iOS (Flutter) and web, production at scale
- Sales automation: AI-qualified leads, multichannel retention campaigns and next best offer
- ScAny: no-code scoring models for credit, churn, usage and CSAT
- Document Signing: tablet PWA replacing paper contracts, thousands signed daily
- Field Management and webMethods ESB integrations
// stack Technologies
SAP & Enterprise Integration
We bridge what SAP can't reach on its own.
Deep SAP expertise, not a generic integration team. We build and customize within and between SAP ecosystems and everything that depends on them: sales process, order management, service and contact center, document workflows, middleware, and data pipelines. From archive integration to Word add-ins for contract templating, we go where standard SAP stops.
// highlights Key Capabilities
- SAP ERP (ECC & S4/HANA) foundations
- SAP CRM integration and custom middleware
- SAP BRIM / RMCA / SOM: telco industry-specific solutions and processes
- Document signing platform with SAP Archive Link
- Sales applications integrated with SAP and external APIs
- Contract templating via Word add-in connected to SAP services
- Enterprise data bridges and migration
- AI on top of integrated data: assistants, scoring and automation over SAP, CRM and billing
// stack Technologies
Custom Platform Development
Architecture first. Built to last.
We design systems from the ground up: business processes, data architecture, API design, full implementation. Greenfield products, legacy modernization, architecture-first delivery. Our strength is complex backend systems and Angular SPA frontends built for performance and long-term ownership. Mobile (React Native, Flutter, iOS) when the product needs it.
// highlights Key Capabilities
- Architecture and system design: business processes to data model
- Backend: Python/FastAPI microservices, event-driven, built for scale
- Frontend: Angular/NX SPAs: complex, modular, performant
- API-first design with full Swagger/OpenAPI documentation
- Mobile when needed: React Native, Flutter, iOS/Swift in production
- AI built in where it earns its place: agents, RAG, scoring, document AI
// stack Technologies
AI & Intelligent Automation
Engineers around the model. Production systems, not prototypes.
The model is the easy part. Reaching the CRM, billing, the contact centre and the messaging channels is where the work is, and where we start. We build agentic systems that do real work against real systems: orchestrated, grounded in your data, tested before release and measured per conversation. Model-agnostic on purpose, in the cloud or inside your perimeter.
// highlights Key Capabilities
- Agentic systems: multi-agent orchestration, tool calling, handoff to a human
- RAG and knowledge access over your own documents and systems
- Speech and voice: spoken interviews, transcription, voice agents
- Document AI: extraction, classification and verification at volume
- Scoring and predictive models the business can configure itself (ScAny)
- AI-driven sales and recruitment automation across WhatsApp, Viber, SMS, email and chat
- Model-agnostic delivery with cost control per conversation, cloud or on-premise
// stack Technologies
// what we know What We Know
Agents & orchestration
- A router picks the specialist agent for each turn
- Handoff to another agent or a human, with an audit trail
- Forced tool call: the agent looks before it speaks
RAG & knowledge
- Retrieval is a tool the agent calls, and answers cite it
- Vector search inside PostgreSQL (pgvector)
- Documents stored per tenant, never shared
Voice & speech
- Speech-to-speech and cascade STT, LLM, TTS, measured on the same flow
- Spoken language tests and transcription at volume
- Serbian, Croatian, Slovenian and English
Document AI
- A schema per document type: fields, not a wall of text
- Confidence scoring, with a human review queue for the rest
- Offline OCR where a document cannot leave your perimeter
Scoring & ML
- No-code scoring the business changes without a release
- Gradient-boosted models with explainable decisions (SHAP)
- Cohort test before activation, rollback after
Models & cost
- Any provider behind one interface, including open weights
- Model profiles with fallback chains, failover without a deploy
- Cost per conversation, with guardrails that warn and block
Testing & observability
- Record and replay: hundreds of tests without calling a provider
- Recorded conversations replayed through a new prompt before it ships
- Every model and tool call traced per conversation
Channels & integration
- WhatsApp Business, Viber, Telegram, SMS, email, web chat
- Contact centre: click-to-call, any CTI, call outcome logged
- SAP, CRM, BSS, billing and provisioning
E-commerce Development
Shopware and SAP Commerce Cloud for European markets.
Shopware shops built for clients in Germany and Switzerland, and a shop for the UK market where our team built the storefront, the backend and the infrastructure, with that backend also serving the client's iOS app. Custom storefronts, plugins, payment integrations, logistics APIs. SAP Commerce Cloud (Hybris) implementations and customisations. Our full-stack engineers know Vue.js admin as well as the PHP core. We also handle the infrastructure: Dockware DevOps, environments, deployments.
// highlights Key Capabilities
- SAP Commerce Cloud (Hybris) implementations and customisations
- Custom Shopware plugins, themes, and full storefronts
- Payment, logistics, and third-party API integrations
- Vue.js admin customisation and frontend development
- Dockware DevOps: environments, CI/CD, deployments
- Shopware shops in Germany and Switzerland; a UK shop whose backend also serves an iOS app
// stack Technologies
Technology Consulting & Architecture
Architecture review, vendor selection, interim CTO.
Our senior team has run enterprise IT from the inside, not as consultants, but as the people accountable for the decisions. We help technology leaders make the right architectural and vendor choices, design systems that survive contact with reality, and navigate complex transformations without the usual consulting theatre.
// highlights Key Capabilities
- Senior advisors who have led enterprise IT from the inside
- Architecture review and technical due diligence
- Vendor and platform selection with real implementation experience
- IT strategy and digital transformation roadmaps
- Complex integration design across enterprise systems
- Interim CTO and interim IT management
// stack Technologies
./start --small How We Start
Start small, with the people who will do the work. Senior engineers from day one.
2 to 3 weeks
Assessment
We look at your systems, data and the use cases on the table, and come back with a written recommendation: what to build first, what it touches, what it costs to run.
4 to 6 weeks
One use case, end to end
One agent, one pipeline or one integration, built on your data with evaluation and monitoring from day one. Small enough to approve without a programme, real enough to judge on numbers.
ongoing
Embedded engineering
One named lead toward you, a senior unit behind them: engineers, an architect who knows your kind of estate, a business analyst. They join your roadmap and work inside your organisation, not alongside it.
No commitment. No theatre. A scoping conversation to see if there's a fit.
./contact --init Get in touch